FAQ’s

Why do I have to fill in my mobile phone number on the booking form?
It may come in handy if the instructor/guide can contact at least one of the participants on the day of the trip. Of course, we only use the mobile number in an emergency, for example if group and instructor miss one another, or if a group is lost.

I have not received a confirmation mail. What does that mean?
If you have not received a confirmation mail it means we have not received your form. Try to send it again and check whether you have filled in all boxes

What happens when I have mailed back the booking form?
After we have received your form we see to the reservation. Within 24 hours you will receive from us by mail:
-an order confirmation
-an invoice
-a copy of our General Conditions

After you have signed the order confirmation and sent it back to us and you have paid the bill, you will receive a voucher from us.

I have booked by means of the booking form but the excursion is no longer available. What to do?
Some activities attract a great deal of interest. The reservation is cancelled and you do not owe us anything. Of course we and you together will try to find an alternative.

What happens if I want to cancel my reservation?


I want to book an excursion, but I am not yet sure how many people will participate.
It is very important for us to know the number of participants in an excursion.You tell us the definite number of participants 10 working days at the latest before the activity takes place.

I have not told the right number of participants. Is this a problem?
On the basis of your reservation seats are booked, tables are laid, equipment is planned, ingredients and materials are bought. Extra participants, who have not been registered, may be excluded from participation. Therefore it is very important that you tell us the exact number of participants. If, at the start, more persons show up than have been registered, the instructor/guide will correct the number of participants on the voucher by hand and request you to sign it. Of course you will receive an invoice with the extra number of participants.
If fewer people show up than have been registered we apply the following rule: a decrease in the number of participants within 10% can be mailed to us free of charge till 10 working days before the activity, and after that the last known number of people counts. If more than 10% of the registered number of persons don't show up, the standard regulation of cancellation is put into practice. Read our General Conditions thoroughly before you make a reservation.

I would like to book an excursion for 8 persons, but I read that the minimum number of participants is 10. Can we take part anyway?
Yes, you can book the excursion for 8 persons, but you will have to pay for the minimum number of 10 persons.

How do I pay for my excursion?
After having made your reservation you receive an invoice. This invoice states the date before which the payment has to be made. It is not possible to settle the bill on the day of the activity.

During the excursion I order extra drinks. Is that possible?
Our website mentions what is included in any arrangement. If you order extra refreshments, they will have to be paid for on the spot.

What if the weather is bad?
All excursions take place as scheduled even if the weather is less good. We advise you to check the weather forecast and to dress for the weather to be expected.

We are delayed. What to do?
The programme you have booked starts and ends at the times mentioned in the voucher. If you are not present in time we are entitled to shorten the programme, because after you the next group is ready to get started.